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Frequently Asked Questions

What is a Post-Baccalaureate Certificate?

A Post-Baccalaureate Certificate is a credential awarded after completing a program specifically designed for students who hold a Bachelor’s Degree. The programs are developed to bridge the gap between traditional university studies and the applied knowledge required for the working world.

What is Blended Learning?

Blended learning is a mixture of the physical and digital classrooms … for some classes, you need to be there, and for others you can be anywhere. Certain courses require in-person instruction and student participation. These help you develop certain “soft” skills that are in demand. On the other hand, there are courses that are more flexible and allow you to complete your studies through online methods.

What is Online Learning?

Online learning is how we offer the course content. The where and when and is completely up to you. You’re free to decide the way that you’d like to integrate the classroom into your life, whether you’d like to do the course work on lunch breaks, in bed, or on a picnic table on a leisurely Saturday afternoon. Simply download the course modules, and learn at your own pace. Remember, instructors are still available to help when you need it.

Online courses are delivered through an online learning management system (UM Learn).

How do I apply to a Certificate Program? How will I know I have been accepted?

To apply into a Certificate Program, fill out the Program Application Form.

Program Application Form

Email, fax, mail, or submit the completed form in person. The Application fee for each program varies and is listed in the application forms.

Once your application and payment have been processed, your application will be submitted to the Student Advisor for approval. The Student Advisor will contact you to indicate whether your application has been approved or denied, or to let you know if any further documentation is required.

How do I register for a course?

Students can either register for courses online or download and submit a completed Course Registration Form.

Register Online

Students who register online must do so through FlexReg, our online registration system.
Online Registration

Your User ID
Your user Id will be your student number with two zeros (00) in front (i.e. 00#######).

Current Students
If you are a current student, your password will be the same password you use for Aurora; if you have not yet accessed Aurora, your password will be set to your date of birth (yymmdd).

Aurora

New Students
If you are a new student wishing to register for non-degree courses and have never applied to or attended the University of Manitoba, you will need to create a new account. This can be done in FlexReg during checkout after selecting your course(s).

Current Students
Once you have logged in, you will have the option to browse by subject, or you can type a keyword into the search bar. For a detailed walk through visit the how to search for classes tutorial.

Register by Email, Mail, Fax or in Person
Students also have the option to download and submit a course registration form (PDF) by email, mail, fax or in person to 185 Extended Education Complex.
Download Registration Form (PDF)

When can I register for a course?

Students may register for courses as soon as registration for each term opens. It is best to register as early as possible in order to ensure space is still available in each course.

Do I have to be admitted to a Certificate Program to register for a course?

Students must meet the entry requirements for the program they want to transfer their credits into.

What is an UMNetID? How do I claim one?

Your UMNet ID will allow you to access your UofM email account, your UM Learn account (the university’s learning management system), use University of Manitoba electronic library resources and access to Wi-Fi on campus. It is very important for new students to claim their UMNet ID as soon as possible, as the university will only correspond with you through your myumanitoba.ca email account.

To claim your UMNet ID, please visit IRIDIUM. Follow the onscreen instructions to create a new account (be sure to enter your date of birth in the format requested).

Iridium

I forgot my user ID and password.

If you have forgotten your user ID, please contact Student and Instructor Services at +1 (204) 474-9921 or by email.

If you know your user ID but have forgotten your password, please select the “Forgot password” link underneath the login screen in the flexible registration system.

If you have already claimed your UMNet ID, you may also reset your password through Iridium by logging in and then following the onscreen instructions.

If you require further assistance or your password has been disabled and needs to be reset, please contact our student services team at +1 (204) 474-9921 or by email.

I tried to create an account in FlexReg, but the error message, "Your information is on file in whole or in part comes up." What does this mean?

If this message appears when you are trying to create an account, and you have never applied to or been admitted to the university of Manitoba, it may mean that an individual with the same or similar name already has an account.  Each student may have only one student number, and to ascertain that you are not already in our system, we ask that you contact our office Student and Instructor Services by phone or email. We will be able to generate a student number for you, and send you a temporary password.

If you have applied to, or previously been admitted to the University of Manitoba, even if it was very long ago, you will still have a student number in our system.  If you cannot remember this student number, you may contact Student and Instructor Services at +1 (204) 474-9921 or extended@umanitoba.ca.

How do I drop a class? Will I get a Refund?

As start dates vary in programs, the Voluntary Withdrawal deadlines may also vary by course.

Students will be refunded through the same method as their payment was received. Students who paid by cash will be issued a cheque. Processing times for refunds for payments made by cash or cheque may take up to 6 weeks.

Non-degree students may drop classes through FlexReg under the “My Registrations” tab. Select “drop” from the drop down menu that appears on the right hand side of the course from which you wish to withdraw. You may also submit a request to drop a course by sending us an email with your name, student number, and the course you would like to be withdrawn from to our student services team at extended@umanitoba.ca.

The VW and/or Refund Deadline has passed and I wish to withdraw. What can I do?

If the VW and/or Refund Deadline has passed for a non-degree course, students may request an authorized withdrawal based on medical or compassionate grounds. Students must fill out a request for Authorized-Withdrawal-Form (PDF), with supporting documentation, and submit it to our student services office or to their Student Advisor. An Academic Administrator will then review the request and authorize a withdrawal with a refund, authorize a withdrawal with no refund, or deny the request. Students may appeal an unfavourable decision by filling out a Fee Appeal form if the fee exceeds $500.00

Non-degree students will have their fee refund considered at the same time as the Authorized withdrawal. There is no need for a second appeal following a successful first appeal.

How do I appeal my final grade?

If a student believes an error has been made in the assessment of a final grade in a non-degree course, an appeal of the assigned grade can be made. The first step is to speak with the instructor to determine if a satisfactory resolution can be found. If, after speaking with the instructor, the student still wishes to appeal the grade, a formal appeal may be made by submitting a Final Grade Appeal Form to our Student & Instructor Services office. A fee payment must accompany each form and will be refunded if the grade is changed. An appealed grade will never be lowered after the assessment of the appeal. The student will be contacted with the results of the appeal.

How do I view my grades?

Final grades for all non-degree courses (where start dates began after March 31st 2014) can be found by visiting Aurora and selecting “enter secure area”. You will be asked to log in with your User ID (this is your student number) and your password. Your password will be the same one you use to login to , our flexible registration system. If you have not accessed either site before, your password will be set to your date of birth (yymmdd).

Once you have logged in, select the Enrolment & Academic Records tab, and then select Student Records. From here you will be able to click the View Final Grades link, which will allow you to view your grades for any specific term., or you may view an unofficial transcript for your full academic history.

To access final grades or to request an unofficial transcript for non-degree courses which began prior to March 31st 2014, please contact our office at +1 (204) 474-9921 or extended@umanitoba.ca.

To view grades for assignments, quizzes, and mid-term exams, login to your UM Learn account. This site will require you to enter your UMNet ID and password. All of the information pertaining to your in-progress courses will be found here.

I am having issues submitting an assignment on UM Learn. Who do I contact?

Non-degree students who are having difficulty submitting an assignment on UM Learn should contact Student & Instructor Services at +1 (204) 474-9921 or extended@umanitoba.ca to be put in contact with their Course Administrator. Course Administrators have experience with the university’s online learning management system and will be able to assist you.

How do I access my tax receipts (T2202A)?

Tax receipts for all degree courses and non-degree courses (where start dates began after March 31st 2014) can be found on Aurora under the Enrollment and Academic Records tab.  Select “Canadian Tax Forms” and you will be able to view your tax receipts.

Any non-degree student who began their studies prior to March 31st 2014, may request their tax receipts by contacting Student & Instructor Services office at +1 (204) 474-9921 or extended@umanitoba.ca.

I have a Hold on my account. What do I do?

A “Hold Status” will prevent registration and may limit access to your student record. The details of the hold are displayed when you log in to FlexReg, our online registration system. To clear a hold, please contact the Faculty or department responsible for placing the hold on your account.

FlexReg

The most common holds are Financial Holds and are typically due to an outstanding payment. Once payment is received, either in the Cashiers office (138 University Centre) or our Student & Instructor Services office (185 Extended Education Complex), the hold will be removed within 24 hours.

If you have questions regarding your hold, please contact our office at +1 (204) 474-8800 or extended@umanitoba.ca and we will be able to direct you to the appropriate area.

How do I request a Transcript?

All students must order their transcripts through the registrar’s office, either online through Aurora or by filling out the form.

Please note: Students who took Certificate courses and/or individual courses through Extended Education prior to May 2014 must order their transcripts by completing the Extended Education Transcript Request Form and submitting it to extended@umanitoba.ca, faxing it to +1 (204) 272-1626 or mailing/dropping off to Student and Instructor Services, 185 Extended Education Complex, University of Manitoba, Winnipeg MB, R3T 2N2

If all of your Certificate courses and/or individual Extended Education courses were taken after May 2014, please continue with the process outlined through Aurora.

There is a fee for each copy of a transcript. The transcript will include academic history from all levels of study.

I am currently an Undergraduate Student and wish to apply to a Certificate Program while I pursue my degree. Is this possible?

It is possible for a student to pursue both an undergraduate degree and a non-degree certificate at the same time.  To do this, you will need to request a Concurrent Curriculum by submitting this form.

Please fill out the first page and submit both pages with your program application to our Student & Instructor Services office (185 Extended Education Complex or extended@umanitoba.ca). Once admission has been granted for the certificate program, Student & Instructor Services will forward this form to the appropriate Faculty Advisor for undergraduate approval. Please note that your Primary Curriculum will always be your degree program (i.e. Bachelor of Arts) and your secondary curriculum will always be your non-degree program (i.e. E-Learning Certificate).

How do I get a Student ID card?

All students who are registered in University of Manitoba courses are entitled to a student ID card at no extra charge.  This ID card will allow you to access library resources, obtain a bus pass from the Answers Desk in University Centre at the discounted student rate, obtain a student priced gym membership, and to write your exams (all students must  present valid Student ID upon  entering the examination room).  You will only be issued one student ID card at $0.00, even if your studies span multiple years.

Students may obtain their Student ID cards from the following locations:

Fort Gary Campus
Student & Instructor Services
185 Extended Education Complex
Monday to Friday 8:30 am to 4:15pm
Registrar’s Office
400 University Centre
Monday to Friday: 8:30 am to 4:15 pm*
*ID Centre location and hours differ during Fall Term New Student Orientation, and for the first week of Fall Term classes.

Bannatyne Campus
Neil John MacLean Health Sciences Library

Brodie Centre
Photo ID Fall/Winter Term Hours at Neil John MacLean Library
Monday to Friday:   8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: 10:00 a.m. to 8:00 p.m.

Photo ID Summer Hours at Neil John MacLean Library (May to August)
Monday to Thursday: 8:00 a.m. to 8:00 p.m.
Friday: 8:00 a.m. to 4:00 p.m.
Saturday and Sunday: 12:00 p.m. to 4:00 p.m.

New students who are registered for courses starting in Fall term may receive their Student ID cards as early as July; new students registered for courses starting in Winter term may receive their Student ID cards as early as October; and new students who are registered for Spring/Summer term may receive their Student ID cards as early as February.

It will take 24 hours after registration for your information to appear in our Student ID centre database. For this reason, it is important for new students to wait until you have received your confirmation of registration email before you come to our office for your Student ID card.

Before the Student & Instructor Services office is able to issue a student card, students will be asked to show valid government issued photo ID (i.e. a driver’s license or a passport). No other supporting documentation is required.

I lost my Student ID card. How do I get another one?

Students may obtain a replacement ID card for a fee by filling out a Replacement Student ID Card form at 185 Extended Education Complex. Students will be required to present government issued photo ID before a replacement student ID card can be produced.

If your ID card has been stolen and you have a police report number, our office will provide a replacement ID card at no charge.

If your ID card is damaged, you may receive a new card at no cost if you produce your original card.

My name has changed. How do I request this change to be reflected on my student record?
To request a name change, students must submit a Change of Name form with supporting documentation to the registrar’s office.

My name has changed. How do I request this change to be reflected on my student record?

To request a name change, students must submit a Change of Name form with supporting documentation to the registrar’s office.

I have taken all of the courses required for my program. How do I declare my intent to graduate?

To declare graduation, you must submit an Application for Graduation form to Student & Instructor Services or to your Student Advisor.

The deadline to declare your graduation date will be the end of the revision period for your last term. If you plan to graduate and have missed the deadline or if you need help declaring your grad date, please contact Student & Instructor Services for assistance.

The application deadlines and course completion dates will be outlined on each form.

How do I meet with a Student Advisor?

Non-degree students may meet with a Student Advisor/Program Administrator/Assistant. Contact Student & Instructor Services to make an appointment.

What happens when a course section is cancelled?

There are occasions due to low enrollment or unforeseen circumstances that a particular offered (sectioned) course is cancelled. If this occurs you will be informed by either the Student Advisor for your program area or Student & Instructor Services.

The program area will work with you to ensure that you are still on track and Student & Instructor Services will ensure that you are either fully refunded for that course costs or enrolled in the next sectioning of the course.

How do I Audit a course?

You may have an interest in the content of a specific course but are not requiring the credit or may not have the time to complete the required course work. You may choose to audit the course – if it is available to audit.

First speak with the Student Advisor of the course coming up to get their permission to do so. Once you have this in writing, then register for the course (Course-Registration-Form) and indicate that you wish to audit – submitting the form to Student & Instructor Services. The cost for auditing is found on the Fee Schedule.

Can I get an extension in order to complete my program/certificate?

There are times when the allotted period to complete your program is not enough time. If you require additional time to complete, write a letter, including the reason for your request, and submit it to the Student Advisor for your program/certificate.

Do remember that the final decision is the Student Advisors whether you are permitted the extension or not.

I missed the final exam. What are my options?

There are occasions where you can’t make it to the final exam as scheduled. This may be due to medical, compassionate or religious reasons. Your applications Deferred-Exam-Form (PDF) must be filed within 48 hours of the date of the missed examination. A medical certificate or otherwise appropriate documentation may be required.

I will not be able to make the final exam. What are my options?

If you are registered in Continuing Education courses and know that you are unable to sit for the final exam during the period scheduled then you may make a request for another (alternate) sitting.

An additional cost will be levied as this will require the instructor to prepare a new exam for you.

Complete the Alternate-Exam-Form (PDF) and submit it to Student & Instructor Services together with your payment. Your Student Advisor will contact you to schedule a more appropriate time.

I was stopped from registering for a course.

You may occasionally find restrictions while performing course selection. These restrictions control access to certain course sections. You may request an override if you encounter any of the following list by contacting your Student Advisor:

  • Prerequisites: The course you selected has another course(s) which must be completed prior to this course. You may be permitted an override under some circumstances.
  • Capacity overrides: The course section has been set up to fit estimated enrollments and has been slotted into classrooms by the time you perform your selection. The count of current enrolled students appears on the selection windows. If the course you are requesting is full then you will be restricted from selecting it – select early to avoid this from happening.  You may request that they override the capacity for you. Be prepared that this may not be possible though.
  • Repeating a course: Extended Education allows student to repeat a course. This restriction has been placed on the courses, though, to ensure that you speak with your Student Advisor prior to selecting. They will be able to remove this restriction for you.

Please note that the last grade will stand as their recorded grade.

Can I get some of any previous training and skill recognized?

As an adult education organization, Extended Education is committed to recognizing relevant prior learning gained outside of our programs.

Read this information carefully before completing the Request for Course Credit form (PDF). We recommend that you contact your Student Advisor before submitting the request for course credit.

Please note special arrangements for particular programs provided at the end of this section.

How do I apply for credit?

Review the credit types listed and determine which type is appropriate for your request. We recommend you contact your Student Advisor to discuss qualifications, required documentation and fees before submitting the credit form. You may also check the University of Manitoba’s equivalency database to see whether we have reviewed your course already but for another individual.

Complete the Request Course Credit form (PDF) and submit it with the proper documentation as directed on the form. Once received, your request will be processed quickly. If a review is required, credit requests can take up to two months for processing.

Credit Types
Students may obtain credit for a maximum of 50% of courses or hours required to complete the program.

Credit may be granted based upon:

  • Transfers
  • Exemptions
  • Substitutes
  • Certificate Credit Based on Seminar Study
  • Challenge for Credit
  • Prior Learning Assessment

Transfers
Students who have completed Extended Education courses that are used as required or elective courses in a certificate program may apply to have the courses transferred for credit into another certificate program. There is no fee to transfer Extended Education courses to other certificate programs. Unless stipulated in a program description, there is no limit on the number of times a course may be transferred to other certificate programs.

To qualify for credit:

  • The course must be an approved Extended Education course.
  • The course must be listed as a required or elective course in the program(s) to which it is being transferred.
  • You must have achieved a grade of “C” or better (or a Pass where courses are evaluated on a Pass/Fail basis) in the course being transferred.

Typically the transfer course must have been completed within ten (10) years of the request for transfer. For courses taken as part of a completed Certificate Program, the graduation date is viewed as the completion date.

Exemptions
An exemption credit applies when you wish to receive credit for a required or elective course based on a course not listed in that Certificate Program.  To qualify as an exemption, the alternative course must be closely equivalent in its objectives, content and scheduled classroom hours to the course it will replace. The alternative course may be an Extended Education course, offered elsewhere at the University of Manitoba, at another university, college or an approved provider of post-secondary education.  Check out the equivalency database to see whether we have evaluated it previously.

To qualify for an exemption credit:

  • A grade of “C” or better (a Pass when evaluated on Pass/Fail basis) is required in the alternative course.
  • Typically the course on which the exemption request is based must have been completed within ten (10) years of the request for credit. For courses taken as part of a completed certificate/degree program, the graduation date is viewed as the completion date.
  • Equivalency must be assessed by an Extended Education review.

Substitutes Courses
A substitution applies when you wish to receive credit for a required or elective course in a Certificate Program based on an alternative course that teaches content related to the program’s overall learning objectives, but the alternative is not equivalent to any course listed in the program. A course is accepted as a substitute credit in a particular program, based on that program’s objectives.  This means that a request to make the same substitution apply to another program may not be approved.  Each substitution is considered on a program-by-program basis.  You must contact your Academic Administrator for assistance in applying for a substitution.

To qualify for substitute credit:

  • The alternative course must meet the learning objectives of the program.
  • The alternative course may have been completed at the University of Manitoba, another university or college, or an approved provider of post-secondary education.
  • A grade of “C” or better (a Pass when evaluated on Pass/Fail basis) is required in the alternative course.
  • Typically the course on which the substitution request is based must have been completed within ten (10) years of the request for credit. For courses taken as part of a completed certificate/degree program, the graduation date is viewed as the completion date.

Challenge for Credit
“Challenge for Credit” provides students with a means of obtaining academic credit in the University, not otherwise obtainable as a transfer of credit, for practical training and experience, and/or reading and study, previously completed. Students who have requested a challenge for credit may attend classes. Courses that have been previously taken at the University of Manitoba do qualify for challenge for credit.

To challenge a course for credit, students must provide a written request to the Extended Education. Challenge for credit is conditional upon a 100% final examination for each course that is being challenged. The ability to challenge a course for credit is dependent upon EE’s ability to locate an instructor who is available to prepare and mark the challenge for credit examination.

Not all courses will qualify for challenge for credit. To determine challenge for credit eligibility, please contact the Student Advisor for the certificate program in which you are seeking credit.

If students fail a challenge for credit exam, or are not satisfied with their mark, they must submit a written request to the Academic Administrator, that the mark not be included in their student records. Students will not be able to challenge for credit the same course, at a later date.